When you send an email from to one of your clients or suppliers, that email may sometimes not be delivered or land in their spam or junk folders.
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Why this can happen
To protect their users, email platforms like Google and Microsoft 365 actively monitor and adapt to changes in email activity. When they detect a surge in emails from a specific sender, they may flag these messages as potential spam, even if they’re legitimate.
Each platform has its own spam algorithms and thresholds, which are regularly updated and refined. These changes can sometimes cause sudden delivery issues. From the perspective, the emails are sent and delivered successfully. However, based on customer feedback, we’ve noticed an increase in emails being flagged as spam, landing in junk folders, or being quarantined by recipients' systems, so they don’t even reach the receiver’s inbox.
Unfortunately, we’re unable to see which specific emails have been quarantined, as this occurs on the recipient’s platform.
Steps we are taking
We’re actively working with email providers to ensure our email domain continues to be marked as trusted. Additionally, we’re upgrading our infrastructure, including implementing dedicated new IP addresses for email, which will carry a lower spam reputation.
We’ve also temporarily restricted new trial accounts from sending emails. This prioritises the delivery of emails sent by our genuine, paid customers.
What you can do
To minimise ongoing delivery issues, here are some steps you can take to help ensure your emails are successfully received:
- Whitelist the platform’s email address
- Add noreply@post.workflowmax2.com to your email contacts and whitelist it within your own email platform. For further details, see the support article on whitelisting.
- Ask your clients and vendors to whitelist
- Request that your clients and vendors add noreply@post.workflowmax2.com to their email safe sender or whitelist settings.
- Mark as safe
- If you find an email from noreply@post.workflowmax2.com in your spam/junk folder, mark it as “safe” or “not spam” to improve future delivery.
- Some email platforms are stopping your emails from coming into your inbox or junk/spam so also check with your IT or email service provider (many call this quarantining) and ask them to release these emails and mark them as safe.
- Send your email directly from your personal email and keep a record
- If you're concerned about email delivery, consider sending the email directly to your clients or suppliers from your own email platform, such as Outlook or Gmail.
- To maintain a record, you can manually CC the collaboration manager when sending emails. You can also automatically CC yourself in emails sent from WorkflowMax, if you wish.