This article covers the instructions for changing the MFA Multi-factor authentication (MFA) is a security process that uses at least two different factors, something you know (your password) and something you have (mobile device), before you can enter your account. settings in your account. For extended coverage of the background, operation and setup of MFA itself, see the article on MFA setup and use for .
Turn off MFA
MFA can be turned off temporarily in order to change your backup questions or change your authenticator app. You’ll be prompted to set it up again immediately.
To turn off MFA:
- Click your initials or profile image at the top-right of the screen, then select Profile Settings.
- On the Profile Settings screen, scroll down to the Additional Security section.
- Click Remove.
- MFA is disabled immediately for your login.
- You are prompted immediately to set up and activate MFA for your login.
Change your backup questions
You can change your backup questions by turning off MFA and immediately turning it back on.
- Turn off MFA as described above.
- Follow the instructions to activate MFA. prompts you to:
- Scan the QR code and enter the number provided by your authenticator app.
- Provide two backup questions and their answers.
Change the authenticator app you use
You can change the app you use to authenticate yourself when you log in to . We recommend Google Authenticator for quick and easy authentication using push notifications.
Before you begin
Download your preferred authenticator app from Google Play, the Apple App Store or the Windows App Store. Install the app on your device.
Change the authenticator app
To change the authenticator app you use.
- Turn off MFA as described above.
- Start the authenticator app.
- Follow the instructions to activate MFA. prompts you to:
- Scan the QR code and enter the number provided by your authenticator app.
- Provide two backup questions and their answers.